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Made In India

© 2026 POSTOLA AI. All rights reserved.

Operated by Sikka AI Intellect, Gurugram, India

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Grievance Redressal

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Sikka AI Intellect has designated a Grievance Officer to address user complaints, concerns, and rights-related requests.

8.1 Grievance Officer Details

Name: Suhasik Sikka

Designation: Grievance Officer, POSTOLA AI

Email: support@postola.app

Company: Sikka AI Intellect

Address: 851 Udyog Vihar, Gurugram, Haryana - 122016, India

8.2 How to Submit a Grievance

If you have a complaint regarding your personal data, the content generated on the platform, a billing dispute, or any violation of your rights as a user, please email support@postola.app with the subject line "Grievance: [Brief Description of Issue]". In your message, include:

  • Your registered email address
  • A clear explanation of your concern
  • Any supporting evidence or screenshots

8.3 Resolution Timeline

We will acknowledge receipt of your grievance within 24 hours. We aim to resolve all grievances within 15 days of acknowledgement, in accordance with applicable Indian law. If additional time or information is needed, we will communicate an updated timeline to you promptly.

8.4 Escalation

If your grievance is not resolved within 15 days, or if you are unsatisfied with the resolution, you may escalate the matter to the relevant regulatory or judicial authority under applicable Indian law.