
In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Sikka AI Intellect has designated a Grievance Officer to address user complaints, concerns, and rights-related requests.
Name: Suhasik Sikka
Designation: Grievance Officer, POSTOLA AI
Email: support@postola.app
Company: Sikka AI Intellect
Address: 851 Udyog Vihar, Gurugram, Haryana - 122016, India
If you have a complaint regarding your personal data, the content generated on the platform, a billing dispute, or any violation of your rights as a user, please email support@postola.app with the subject line "Grievance: [Brief Description of Issue]". In your message, include:
We will acknowledge receipt of your grievance within 24 hours. We aim to resolve all grievances within 15 days of acknowledgement, in accordance with applicable Indian law. If additional time or information is needed, we will communicate an updated timeline to you promptly.
If your grievance is not resolved within 15 days, or if you are unsatisfied with the resolution, you may escalate the matter to the relevant regulatory or judicial authority under applicable Indian law.